Technology

Wednesday, 3rd of February 2021

Tendfor at Teams Cast Away

Best Teams podcast in Norway – thanks for the chat (in Norwegian/Swedish) and for your great work Kai.

Link below. 

Thursday, 28th of January 2021

It is complete – PSTN out is here

In our most awaited feature release yet since the launch of Tendfor Teams in late 2019 – we are finally placing the last piece of the native Teams telephony puzzle. 

We can now offer full PBX replacement functionality natively in Microsoft Teams without limitations.

With PSTN outbound now in place in the Microsoft Teams API, we will start offering select customers this feature in their production environments starting this week. Another “world’s first” in the impressive row of... Read More »

Friday, 6th of November 2020

The world is changing. Are you?

Native Microsoft Teams telephony for uncompromising contact center and switchboard operator functionality is no longer the future, it is now.

With the world’s first and only service provider independent production platform for 100% API and Microsoft cloud-based Teams telephony, you can work with any Direct Routing partner, but also with Microsoft Calling Plans.

Better yet, you can mix and match to combine different providers and methods for getting your numbers connected to Teams for truly global deployment... Read More »

Monday, 5th of October 2020

Tendfor Teams in Australia and New Zealand

In partnership with Telesmart, Tendfor is now offering local Australian Azure hosted service of the world’s first API based professional Teams telephony support system in production.

If you have operations in the region, now is a great time to move to the future of native UCC based contact centers and attendant consoles, based entirely on the Microsoft new APIs for Teams.

With its completely service provider independent delivery, if your PSTN numbers are available in Microsoft 365/Teams... Read More »

Thursday, 1st of October 2020

Microsoft Calling Plans in 6 new markets

In addition to previous regions, you can now also get full telephony functionality in Teams with Microsoft Calling Plans in:

  • Sweden
  • Denmark
  • Italy
  • Portugal
  • Austria
  • Switzerland

Tendfor remains the only production platform to offer Calling Plans compatible contact center and attendant console functionality with Teams.

Friday, 19th of June 2020

Tendfor, the global citizen

To fully leverage the new global enterprise telephony possibilities offered by Microsoft Teams, you need more international features than ever.

For us that includes time zone sensitive queue scheduling, calendar monitoring and absence handling with personal auto attendant features.

It also means having all user interfaces and system phrases – like auto attendant, queue position and waiting time messages – available in more and more languages.

Now we increase our international dictionary to offer full support for all... Read More »

Wednesday, 17th of June 2020

Tendfor becomes world’s first API-based Teams contact center in the process of certification

Tendfor has now been added to the list of contact center products for Teams in the process of being certified by Microsoft.

More importantly, Tendfor is the first – and currently only – switchboard attendant and contact center solution on this list in the most intimately integrated API based “Extend + power” category of certification.

As detailed in the specification of the integration levels, linked at Microsoft below, this means Tendfor is the only system currently working... Read More »

Tuesday, 16th of June 2020

Microsoft France and Tendfor gives webinar

On June the 30:th, 10:00 a.m. - 11:00 a.m. CEST, Microsoft France and Tendfor will give a webinar on the API based future of enterprise telephony in Teams.

Most of the content will be in English. 

Sign up using the link below. 

Saturday, 2nd of May 2020

Centrality reaches a UK first milestone with Tendfor

In moving their acclaimed service desk completely to Teams and the Microsoft cloud with Tendfor, Centrality becomes the first ever native API based professional Teams contact center installation in production in the UK.

We are proud to be first contact Centre in the UK to utilise a Microsoft Teams native telephony system. We chose to use MS Teams native for our contact centre solution as MS Teams has become the go to organisation collaboration tool.

With... Read More »

Tuesday, 31st of March 2020

Telenor introduces API based Teams telephony with Tendfor

Telenor Sweden becomes the world’s first carrier to release true API based professional telephony in Microsoft Teams.

Telenor's Smart communications switchboard uses Tendfor’s unique cloud technology to offer full attendant console and contact center functionality in Teams.

Read more about Telenor’s new Teams offer at Telekom idag using the link below.