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Tendfor offers state of the art contact center and attendant console capabilities – all API-based and within the Microsoft 365 cloud topology. A world’s first!
Now you can finally move to Teams telephony without compromising on your functionality and customer service demands.
Microsoft Teams is the perfect UCC-platform for hybrid work and internal communications.
Adding Tendfor's contact center and attendant console support also integrates all external communication needs, cutting costs in the process. We make leaving legacy solutions behind easy.
Professional queues with full mobile phone support, advanced Exchange/calendar integrations, personal auto attendant/Nordic presence with spoken referrals and stellar routing capabilities make sure agents and staff get reached, even when on the move.
Smart phone apps, sim-ringing or mobile-only for agents and remote use of our full windows client will offer new levels of productivity; opening the doors for professionals, attendants and contact center agents to work efficiently from home, remote sites, or even when on the road.
A fresh take on the professional switchboard attendant and contact center front end, as revolutionary and free from dated PBX-legacy as our back end.
The Teams app let's you access all your vital agent functionality directly in the Teams client for convenient call and status handling.
Modern responsive web interfaces means Tendfor's admin, stats, wallboards, phonebook and web client also looks great when deployed in Teams.
Our web administration is powerful, yet easy to use. It makes setting up the entire contact center a breeze.
Perform tasks like setting up advanced IVRs and configuring all your wallboards directly from the modern interface.
Our web administration is powerful, yet easy to use. It makes setting up the entire contact center a breeze.
Perform tasks like setting up advanced IVRs and configuring all your wallboards directly from the modern interface.
Tendfor's wallboards are web based and can even be deployed directly on your smart TV browser. They are primed for productivity and friendly competition among functions like sales staff.
Mining data and creating Excel reports have never been easier. In our web portal, you can zoom in and change what you want to see directly in the graphical interface. By expanding the grid, you can drill down and get more detailed information on critical data, like why calls were lost.
Wherever they work, agents can handle calls, control their logon status, select answering device and which roles to service. They can even control other agents' status and devices.
The Web Client also offers key functionality not available in your Teams client, like skill searches and employees' Managers and Direct Reports.
Optional PowerShell administration, one-click upgrades/rollbacks, state of the art High Availability in Azure, unique multi tenancy and killer infrastructure makes Tendfor an instant love of IT departments - and currently the only real option for professional carrier/SP based Microsoft 365 Teams hosting.
Tendfor is constantly being improved and given new features as we strive to raise the bar for productivity and usability. Our pace is high, but quality and Enterprise grade reliability is never sacrificed.
Get in touch for a demo or to hear from Government Agencies, Municipalities and Enterprises already happily relying on Tendfor.
