Updated on March 18:th, 2024

Tendfor AB (in this text referred to as “Tendfor”, “we” “us”) will always respect your right to privacy.

This notice of privacy explains the scope of our data collection, as well as how we share and use personal information about you, and how you can exercise your privacy rights.

To make sure you are sufficiently informed of our privacy practices, we advise you to read this Notice in full.

This Privacy Notice applies to personal information that we process about:

• Visitors to our website at https://www.tendfor.com.
• Suppliers, partners and business advisors.
• Current, possible future, as well as past customers.

When you have concerns or wish to make inquiries about Tendfor’s use of your personal information, never hesitate to reach out using the contact information at the “Contact” page at https://www.tendfor.com, or at the end of this Privacy Notice. 

Tendfor’s services

Tendfor offers professional support systems for contact center agents, ACD users, and switchboard attendants using the Microsoft UCC platforms.

Tendfor offers on-premise as well as full SaaS solutions servicing our customers’ needs in these areas.

Tendfor is a registered trademark and Tendfor services has been offered under the Tendfor brand since 2013. We are headquartered in Stockholm, Sweden, servicing customers globally. 

What personal information is collected by Tendfor, and why do we collect personal data?

In general, Tendfor will limit the use any personal information collected from you to the purposes outlined in this Privacy Notice, or for purposes explicitly explained to you at instances where we collect your personal information. There may, however, be situations where we also use your personal information for other purposes that are not incompatible with the stated purposes outlined here, and which comply with and are permitted under applicable data protection laws.

Information you provide to Tendfor

When you utilize Tendfor services and products – or do things like register an account with Tendfor, respond to a questionnaire or survey, request service or support, or contact us directly – those interactions may include you voluntarily, or upon our request, providing us with information under some or all of the following categories/sources of information gathering:

• Registering your product; for product registering, we may ask you for the following information: name, organization, title, email address, physical address, phone number, and purchase date.
• Creating an account; to obtain services and access to specific areas of our sites, you may under certain circumstances have to register an account by filling out an account creation form. In the completion of such forms, we typically ask for and collect the following information: name, organization, title, email address, physical address, phone number, username/alias, and password. This personal information may be required, and we may not be able to offer you access to certain areas of our sites as well as certain information and services without collecting it.
• Applications and contracts for partnership; to become a Tendfor partner – including integrator partner, service provider partner, carrier partner, distributor, hosting partner – you will be required to complete certain contracts and forms. In that process, we will collect information such as: name, organization, title, email address, physical address, phone number, username/alias, and password.
• Support; when you contact support via email, chat, phone or other means of communication, the following information may be gathered for purposes of creating support tickets and/or support accounts: name, organization, title, email address, physical address, phone number, device data, system and device logs which includes personal data, username/alias, and password.
• Ongoing communication and information; Tendfor may communicate with you via physical mail, phone calls, emails, and SMS messages. You can opt out of those communications by contacting  data.protection@tendfor.com, or using specific instructions in such communication to opt out of further communication.
• Automatic data collection; Tendfor may collect certain information automatically through our services as you use them. This includes services or featues related to web analysis such as your IP address, cookies, mobile carrier, mobile advertising identifiers, MAC address, IMEI, advertiser ID, mobile applications used to interact with Tendfor, and other device information and identities which are automatically associated with your computer or device, browser information and language, geo-location, hardware information, operating system, Internet service provider, pages that you visit before and after visiting Tendfor’s sites, date and time of your visits, the amount of time you spend on each page, search activity, information about the clicked links and pages you view during your visit, as well as tracking other actions taken when using our sites and services, such as setting your preferences.
• Other sources of information; Tendfor may collect or receive information about you from sources not previously mentioned and not directly provided to us by you. This could include supplemental information provided by third-party services and organizations, such as partners of ours. This information may be used for verification purposes, as well as for us to be able to better provide you with information about Tendfor’s business, offers, products and services.

Tendfor’s use of your personal information

At Tendfor, we may use the collected personal information for some of all of these business purposes:

• Monitoring and identifying security incidents, protecting ourselves and our visitors, customers, and partners against malicious, fraudulent, illegal, or deceptive activity; including prosecuting parties responsible for such activity.
• Automatic or manual auditing of interactions and or ongoing transactions with you; including ad impressions, verifying positioning and quality of such and impressions, and compliance auditing regarding privacy laws, privacy policies, and other codes of conduct and standards.
• Performing services offered by Tendfor, including offering customer service, servicing and maintaining accounts, processing orders and payments, providing advertising or marketing and analytics services, as well as providing and performing similar services.  
• Bug identification and repair to rectify errors, or undesired behaviour which may compromise intended functionality.
• Activities aimed at verification or maintenance of the quality of service, the safety and security of service, and service levels provided by Tendfor’s products and services; this includes activities performed to upgrade, improve, and enhance Tendfor’s services.
• Research and development activities aimed at improving or demonstrating Tendfor technology, products and services.

Legal basis for processing personal information (EEA individuals only)

If you are a visitor from the European Economic Area (EEA), our legal basis for processing your personal information will depend on the personal information concerned, and the specific context in which we collect it.

Tendfor will normally collect personal information from you, only where we have your consent to do so, where we need the personal information to perform services under a contract with you, or where the processing is in Tendfor’s legitimate interests, and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to process personal information about you to protect your vital interests or those of another person.

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate the Tendfor website and services, and to communicate with you as necessary to provide our products and services to you, and for our legitimate commercial interest.

If legally permissible, we will inform you that we are collecting your personal information and whether the collection of the information is required or not, including the possible consequences if you do not provide the information we ask for (such as our inability to perform certain requests or services).

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at data.protection@tendfor.com, or by using the contact information found under the “Contact” tab at https://www.tendfor.com.

Opting-out of sharing your personal data and us collecting personal information about you

Even if you have explicitly or implicitly consented to sharing your personal information, you may opt-out at any time by using specific options for opting out provided in things like emails from Tendfor, by contacting us with an opt-out request at data.protection@tendfor.com, or by using the contact information found under the “Contact” tab on https://www.tendfor.com.

Note that such a request to opt-out may materially affect which products, services, support and information we can provide to you; as well as the quality and level of the services that we still do provide after your opting-out.

Your rights

The General Data Protection Regulation of the European Union and the privacy laws of other countries provide data subjects with certain rights.

• Right to access and rectification of personal data. You have the right to access and make corrections to the personal data maintained by Tendfor AB should it be inaccurate.
• Right to object to and restrict the processing, and to request deletion. You have the right to object to the processing of your personal data and to request that Tendfor AB will not use or process your data other than for defending legal claims. You have the right to request that Tendfor AB erases that data or ceases to process it.
• Right to file complaints. You have the right to file a complaint with the data protection authority if you have concerns about how Tendfor AB processes your personal data.
• Right to request and transfer personal data. When technically feasible, Tendfor AB will, should you so request, provide your personal data to you or supply it to another controller. If Tendfor AB cannot provided access within a reasonable time frame, Tendfor AB will provide you with a date when the information will be provided or supplied to another controller as requested.
• Right in relation to automated decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing, including profiling, which creates legal consequences for you or similarly affects you in a significant way. While Tendfor does not carry out any type of automated decision-making, including profiling, you still have the right to be informed, as soon as is practicable in the circumstances, if we ever make any automated decisions, including profiling, about you. You also have the right to prevent such practices by giving written notice requesting us not to take automated decisions, including profiling, about you.

You also have the right to request additional information about:

• The purpose of the processing
• The categories of personal data processed
• Who else might have have received the data from Tendfor AB
• What the source of the information processed was
• How long it will be stored and/or processed
• If you wish to execute any of these rights, please contact Tendfor AB’s Data protection officer via data.protection@tendfor.com at any time.

Remember to exercise your rights wisely and please note that abuse of rights may entail your liability.

Retention of personal data

Tendfor AB stores your personal data on our servers, and on the servers of the cloud-based database management services the Tendfor AB employs.

Personal data that we are processing based on your consent, will be kept for unlimited period of time (or until the consent is revoked), unless otherwise prescribed by applicable legal requirements and presuming that it is necessary for the purpose of processing.

If you didn’t provide us with your consent for data processing, or revoked the consent, we will store only minimum data about you (full name, contact details, our references and notes) for the statistic and reporting purposes or to the extent justified based on other legal grounds, such as our legitimate interest.

Cookies, web beacons, interest-based advertising and analytics data and information

Like many other companies and services, we use tracking technologies on our services (referred to together as “cookies,” unless otherwise specified) including HTTP cookies, HTML5 and Flash local storage, web beacons/GIFs, embedded scripts and e-tags/cache browsers).

In order for us to enhance your experience, we may use technologies for tracking such as cookies for a variety of reasons. This can include things like remembering your status as logged-in or not, as well as your preferences and other history from a previous use of Tendfor sites and services.

To this end, we may use both session/temporary (will last only until you close your browser) and persistent (will remain on your computer until deleted) tracking technologies and cookies. We may also utilize our own cookies (controlled by us), as well as third party cookies (controlled by third party, typically for analytics or advertising), at our sites.  

In particular, the following categories of cookies are used for our Services:

• Required/Necessary cookies; used to enable basic requested website/product functionality. These cookies are necessary for Tendfor to be able to do things like offer secure logins, and remembering choices you have made or information you have entered. We may also use cookies to improve security and prevent fraudulent activity, improve security, to administer systems, and/or allow you to use shopping-cart, or similar functionality.
• Functional cookies; used to allow us to analyze the usage of our sites/products so that we can assess and improve performance. These cookies also help us remember your site usage/history and login details so that we can make sure to give you the most consistent and customized experience.
• Advertising cookies; used by advertising companies to show you ads that are relevant to interests of yours. Cookies of this kind can also allow you to share pages and post comments on social networks.

By using Tendfor’s services, you consent to our use of cookies and tracking technologies and the processing of information corresponding to that use.

You may opt-out or withdraw that consent by deleting cookies and disabling the use of cookies in your browser. 

Use of cookies and technologies for tracking by our advertising partners

Advertising networks and/or providers of content delivering ads on our sites may use cookies to uniquely recognize your web browser and track information related their servicing of ads in your browser. This can include the types of ads displayed and the sites on which those ads appeared. They may also store information about how you interact with the ads (by clicking on them, through actions taken after clicking on their ads, etc.).

These advertising partners often combine information they collect at our site with information they have collected in relation to your web browsing activities at any number of other sites utilizing their advertising services.

These advertising companies will have their own privacy policies for collecting and using this information, and you can directly exercise your data privacy rights with them.

Social Plugins

Tendfor may also use plugins for social networking services on our Site. The social plugins used by Tendfor are hosted by third-party social media networks. Your browser sends cookie data to a social media network when loading their related social plugins. This data contains information on your use of the social networking services.

If you are registered with the social media network, the data can be associated with your personal information already stored with the provider of the service.

These social media networking services will have their own privacy policies for collecting and using this information, and you can directly exercise your data privacy rights with them.

Your choices regarding cookies, and how to opt-out

As mentioned, you have a choice regarding whether you accept the use of cookies. Some of the ways you can exercise your right to opt-out are explained here.

Most of the available browsers across platforms will initially be set up to accept HTTP cookies. Typically, the help feature, found in the menu bar of most browsers, will tell you how to opt-out of accepting new cookies, as well as how to make sure you receive notification of new cookies. Here you will also typically find information on how to disable/remove existing cookies.

For more information on the topic of opting out and disabling cookie collection, please consult the information found at https://optout.networkadvertising.org/ and https://www.allaboutcookies.org/manage-cookies/.

You can also opt-out of some third-party advertising networks by going to https://optout.aboutads.info/?c=2&lang=EN, https://www.youronlinechoices.com/ (for the EU/UK), or https://youradchoices.com/appchoices (for mobile app opt-out) and following the directions given on these sites.

Links to opt-out services are given as information for your consideration, we assume no responsibility for the effectiveness of these opt-out solutions. In additional to other specific rights, California residents are entitled to know the effects of opt-out options under California Business & Professions Code Section 22575(b)(7). The effect of an opt-out, if successful, will be to stop targeted advertising, but it will still allow the collection of usage data for certain purposes (e.g., research, analytics and internal site operation purposes).

To opt-out of exact location tracking when using our apps, you can use the settings of your device.

Contact Tendfor

For any inquires in relation to this Privacy Notice, please contact us via data.protection@tendfor.com or through other contact options found at https://www.tendfor.com/en/contact.