In moving their acclaimed service desk completely to Teams and the Microsoft cloud with Tendfor, Centrality becomes the first ever native API based professional Teams contact center installation in production in the UK.

We are proud to be first contact Centre in the UK to utilise a Microsoft Teams native telephony system. We chose to use MS Teams native for our contact centre solution as MS Teams has become the go to organisation collaboration tool.

With our cutting edge deployment we are able to manage incoming call queues using skills and logic based routing, manage agent presence, and benefit from enhanced real time reporting and wall boarding.

We are excited to be working with Tendfor during the transition of this service which will deliver significant productivity and end customer benefits.
- SIMON GALE, Quality Manager, Centrality Ltd

Read more about this success story at Centrality via the link below.