Starting December 2019, Tendfor for Microsoft Teams became the world's first production platform for professional contact center and receptionist/attendant console users, based entirely on Microsoft's new Graph Cloud Communications API for Teams.
In February 2022, Tendfor also became the world's first solution to be fully certified for Microsoft Teams based purely on native API integration, including for all call handling.
Having all call handling and routing working directly within the Microsoft 365 environment is a revolution, offering lowered TCO for enterprises looking to make the most of the full potential Teams holds as a unified communications and collaboration platform.
Onboarding is quick and easy - a POC or production system in your own environment is typically onboarded the same day as ordered, with full onboarding and setup workshop within a week.
Tendfor for Teams offers features such as:
- 100% API-based – no SBC integration of any kind required
- 100% Microsoft cloud SaaS deployment
- Full compatibility with all your PSTN numbers in Microsoft 365 from any Direct Routing service provider – but also with Microsoft Calling Plans, and Operator Connect / Operator Connect Mobile
- Mix and match PSTN number sources for a true global solution with local breakouts from any service provider
- Full PBX replacement functionality natively in Teams – including PSTN outbound
- API based Teams presence monitoring
- Microsoft 365 logon in all interfaces
- Unique Microsoft Compliance-based call recording
- Professional, fully featured, and ergonomic attendant console/receptionist/contact center client
- Web agent, Teams app and mobile apps
- Unified user-friendly web administration, with descriptions/tips available throughout
- Delegated day-to-day administration made easy, based on no Teams/M365 admin requirements, paired with professional access management based on queues, schedules etc.
- Learn center for advanced setup guidance and training
- Powerful and user-friendly statistics portal with interactions report and retrieval, and Power BI integration
- Modern widget-based web wallboards
- Agent metrics, including Teams presence state, absence, and logon state data for any period
- Advanced personal auto attendant
- Professional absence handling for agents
- Agents can use mobile phone with carrier subscription number as answering device
- Powerful graphical IVRs
- Advanced search functionality with search accelerators, search locks, phonetic search, external contacts, and agents’ personal M365/Outlook contacts searchable in attendant console and contact center
- Calendar integration for receptionists/secretaries
- Professional automated callback with pre-prepared phrases and 1-click-configuration
- Professional skill-based routing
- Supervisor monitoring, with unique easy-to-use listen-in, whisper and barge-in
- Automatic queue position and waiting time messages
- Custom music-on-hold, including during warm handovers/consulted transfers
- Legacy style professional call waiting/camp-on-busy features
- Multi language support throughout the product
- Recorded or easy to use professional text-to-speech phrases for any language
- Caller ID or customer data-based routing
- VIP call priority in queues
- Boss – Secretary functionality, with possibility for whitelists with direct access to mangers
- Call park functionality
- Web service-based Power Automate and Azure Logic Apps integrations with external systems
- CRM integrations via standard IVR modules, including population of CRM call info after call
This is what you need for a Tendfor POC:
- Microsoft Teams
- At least one user with Microsoft 365 Phone System
Get in touch with Tendfor for more information and for booking your Proof of Concept trial.
For product inquiries and for booking of a free Tendfor POC or live demo, contact Tendfor at +46 8 12 44 33 00 or +1-833-787-0025 (toll-free US), or via the e-mail links below.
Get more Tendfor information
Book a Tendfor POC
Book a Tendfor demo
*Based on Microsoft Graph Cloud Communications API for Teams, without the need for integration with SBCs or other switchboards or cloud PBXs for administration and call handling/routing.
