Later this early summer, all Tendfor customers will get a revolutionary new Teams app and web interface that will help boost productivity and customer service levels.  

For the first time in any native Microsoft Teams contact center, we are offering a truly unified interface that incorporates all of the advanced contact center information and controls, but also essentials like caller ID-based contact views in systems like Dynamics 365.

This gives professional contact center agents total information and... Läs mer »

The most advanced native attendant console and contact center platform for Microsoft Teams is constantly evolving.

During June, Tendfor CCaaS customers all over the world received new features such as:

• Advanced new text-to-speech functionality, where we offer the full syntax of Microsoft’s advanced TTS, with free use of all voices and Tendfor’s standard variables like queue position and waiting time messages in the same voice.
• We are now allowing Tendfor’s unique multi-language capabilities to extend beyond our 10... Läs mer »

We will shortly be releasing a unique contact center integrated take on Microsoft Teams Compliance Recording. 

Tendfor customers will be able to record only contact center and/or attendant console calls coming in through queues, without the risk of having private Teams calls to the agents recorded. 

This is a highly requested feature that respects the privacy of staff. Now this no longer has to block your organization’s move to an all-Teams contact center/attendant console. 

As an added security/privacy bonus, recorded calls... Läs mer »

Tendfor is the first fully Microsoft Teams certified, native all API-based contact center and attendant console solution. 

Read about our partnership offerings with Microsoft in their Teams blog below, and contact us to find out more about why so many of the world’s largest and most renowned organizations are moving to Teams telephony with Tendfor.

Read about Tendfor and the various options for moving to professional Teams telephony in the leading Swedish telecom publication via the link below. 

For our Norwegian readers (and Google Translate aficionados), I can recommend this insightful article from Kai Stenberg at blinQ.

More via link below.

With so many interesting new enterprise customers moving to professional native Teams telephony with Tendfor in the Benelux region on a weekly basis, we are happy to receive this recognition of what we do together from the local Microsoft team. 

We look forward to continuing offering the next generation communications solutions with Microsoft all over the world.

At Tendfor we are proud to work with consummate professionals like Mikael and Hillside Nordic. Great new enterprise Tendfor Teams conversion case completed Mikael - good job as always. ❤

You can read Mikael's post and get in touch with him below.

In our most awaited feature release yet since the launch of Tendfor Teams in late 2019 – we are finally placing the last piece of the native Teams telephony puzzle. 

We can now offer full PBX replacement functionality natively in Microsoft Teams without limitations.

With PSTN outbound now in place in the Microsoft Teams API, we will start offering select customers this feature in their production environments starting this week. Another “world’s first” in the impressive row of... Läs mer »

Den 30:e juni håller vi och Microsoft ett öppet webbinar om framtidens API-baserade företagstelefoni i Teams. 

Tid: 10:00-11:00, huvuddelen av innehållet kommer vara på engelska. 

Anmäl dig via länken nedan.