The most advanced native attendant console and contact center platform for Microsoft Teams is constantly evolving.

During June, Tendfor CCaaS customers all over the world received new features such as:

• Advanced new text-to-speech functionality, where we offer the full syntax of Microsoft’s advanced TTS, with free use of all voices and Tendfor’s standard variables like queue position and waiting time messages in the same voice.
• We are now allowing Tendfor’s unique multi-language capabilities to extend beyond our 10... Läs mer »

We will shortly be releasing a unique contact center integrated take on Microsoft Teams Compliance Recording. 

Tendfor customers will be able to record only contact center and/or attendant console calls coming in through queues, without the risk of having private Teams calls to the agents recorded. 

This is a highly requested feature that respects the privacy of staff. Now this no longer has to block your organization’s move to an all-Teams contact center/attendant console. 

As an added security/privacy bonus, recorded calls... Läs mer »

The world's best attendant console/receptionist for Microsoft Teams is about to get a whole lot better.

This is just one of the many new features and improvements arriving with our upcoming release, reach out, and we will tell you more. 

When Tom Arbuthnot talks, the Teams world listens. 

At Tendfor, we are stoked that he highlighted our recent world's first of its kind certification for Microsoft Teams in his Tom Talks blog. 

Get in the know and read what he says on Tom Talks and Twitter via the links below. 

In the wake of Tendfor becoming the first purely API-based contact center platform to be certified for Microsoft Teams, Tendfor's Technical Sales Lead for North America, Ryan O’Connor, sat down with the Telecom Reseller Podcast for an interesting conversation 

Listen to the episode via the link below. 

Netherland's telecom authority ITchannelPRO recognizes Tendfor contact center becoming Certified Solution for Microsoft Teams.

Read the piece in Dutch or Google translated below. 

Tendfor's Mårten Ekblad and Tobias Nortvedt met with leading Swedish telecom publication, Telekom idag, for a talk about Tendfor's recent Microsoft Teams certification. 

Read the piece via the links below (Swedish and Google translated to English). 

For multinationals, 100% API-based Microsoft Teams telephony with Tendfor finally opens the door to the "holy trinity" of global telephony:

• Softphones in a global HA platform - available in Skype for Business, but better in Teams
• Support system for professional agents in the same HA topology as Teams, with full native PBX replacement functionality – first made possible with Tendfor for Teams
• Local breakouts for PSTN numbers from all (and many simultaneous) service providers, including Microsoft's own Calling... Läs mer »

In our most awaited feature release yet since the launch of Tendfor Teams in late 2019 – we are finally placing the last piece of the native Teams telephony puzzle. 

We can now offer full PBX replacement functionality natively in Microsoft Teams without limitations.

With PSTN outbound now in place in the Microsoft Teams API, we will start offering select customers this feature in their production environments starting this week. Another “world’s first” in the impressive row of... Läs mer »

Vi har ju alla väntat på att alla bekymmer under 2020 skall få sin lösning, men för oss på Tendfor så innebär 2021 också en spännande nystart på andra sätt.

Under det senaste året har vi separerat Tendfor helt från alla kopplingar till vår tidigare ägarstruktur och 2021 blir det första året då vi inleder med alla anställda, all teknologi och hela vår snabbt expanderade verksamhet bedriven helt oberoende inom Tendfor AB.

Vi vill ta det här... Läs mer »