For multinationals, 100% API-based Microsoft Teams telephony with Tendfor finally opens the door to the "holy trinity" of global telephony:

• Softphones in a global HA platform - available in Skype for Business, but better in Teams
• Support system for professional agents in the same HA topology as Teams, with full native PBX replacement functionality – first made possible with Tendfor for Teams
• Local breakouts for PSTN numbers from all (and many simultaneous) service providers, including Microsoft's own Calling... Read More »

In our most awaited feature release yet since the launch of Tendfor Teams in late 2019 – we are finally placing the last piece of the native Teams telephony puzzle. 

We can now offer full PBX replacement functionality natively in Microsoft Teams without limitations.

With PSTN outbound now in place in the Microsoft Teams API, we will start offering select customers this feature in their production environments starting this week. Another “world’s first” in the impressive row of... Read More »

While we have all been waiting for the struggles of 2020 to end, for us at Tendfor, 2021 also marks an exciting new beginning in other ways.

Over the last year we have separated completely from all our integrations with our previous ownership structure, and 2021 will be the first year we start with all the employees, all the tech and the entire quickly expanding operation run independently, all within Tendfor AB.

We wish to take this... Read More »

Native Microsoft Teams telephony for uncompromising contact center and switchboard operator functionality is no longer the future, it is now.

With the world’s first and only service provider independent production platform for 100% API and Microsoft cloud-based Teams telephony, you can work with any Direct Routing partner, but also with Microsoft Calling Plans.

Better yet, you can mix and match to combine different providers and methods for getting your numbers connected to Teams for truly global deployment... Read More »

Wow, just wow.

After a summer and start of this fall that has been the most hectic period ever for us here at Tendfor, we wish to thank all our new customers, proof of concept customers and partners all over the world for the amazing interest you have shown in API based Teams telephony!

We are overwhelmed by the attention, and we are happy to now have everything from organizations with 10 employees to some of the... Read More »

In partnership with Telesmart, Tendfor is now offering local Australian Azure hosted service of the world’s first API based professional Teams telephony support system in production.

If you have operations in the region, now is a great time to move to the future of native UCC based contact centers and attendant consoles, based entirely on the Microsoft new APIs for Teams.

With its completely service provider independent delivery, if your PSTN numbers are available in Microsoft 365/Teams... Read More »

In addition to previous regions, you can now also get full telephony functionality in Teams with Microsoft Calling Plans in:

• Sweden
• Denmark
• Italy
• Portugal
• Austria
• Switzerland

Tendfor remains the only production platform to offer Calling Plans compatible contact center and attendant console functionality with Teams.

To fully leverage the new global enterprise telephony possibilities offered by Microsoft Teams, you need more international features than ever.

For us that includes time zone sensitive queue scheduling, calendar monitoring and absence handling with personal auto attendant features.

It also means having all user interfaces and system phrases – like auto attendant, queue position and waiting time messages – available in more and more languages.

Now we increase our international dictionary to offer full support for all... Read More »

Tendfor has now been added to the list of contact center products for Teams in the process of being certified by Microsoft.

More importantly, Tendfor is the first – and currently only – switchboard attendant and contact center solution on this list in the most intimately integrated API based “Extend + power” category of certification.

As detailed in the specification of the integration levels, linked at Microsoft below, this means Tendfor is the only system currently working... Read More »

Since Microsoft announced contact center products currently in the process of being certified for Microsoft Teams last week, we have received some questions about why Tendfor is not on the list.

Tendfor is the world’s first – and currently only – native contact center and attendant console platform in production against the new Cloud Communications APIs for Teams.

At this time, the certification protocols are only available for legacy style SBC connected systems with basic PBX functionality... Read More »