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Later this early summer, all Tendfor customers will get a revolutionary new Teams app and web interface that will help boost productivity and customer service levels.
For the first time in any native Microsoft Teams contact center, we are offering a truly unified interface that incorporates all of the advanced contact center information and controls, but also essentials like caller ID-based contact views in systems like Dynamics 365.
This gives professional contact center agents total information and... Read More »
At Tendfor, we end the year thankful for all our new customers and partners all over the world, for 60%+ growth with industry leading profitability, and for even more “world’s first” Teams native features arriving to our platform.
Stay tuned during 2024 for new Teams/web/mobile clients, a new breed of next gen omnichannel, and other surprises in the native professional Teams contact center and attendant console SaaS platform already trusted by more global enterprises than any other.
Happy... Read More »
Merry Christmas to all our friends, great partners, and awesome customers all over the globe!
The run-up to the holiday season culminated in our amazing dev team finalizing one of our biggest releases yet.
Get in touch to learn more about how Tendfor 3.15 further reinforces our position as the most reliable and feature rich native Teams contact center and attendant console platform.
Our team stands ready to demo unique additions such as full professional automated callback, advanced... Read More »
The most advanced native attendant console and contact center platform for Microsoft Teams is constantly evolving.
During June, Tendfor CCaaS customers all over the world received new features such as:
Based on our performance up until the end of 2022, Tendfor has shown unparalleled growth resulting in industry leading profitability.
This places us in a position where we, just three-and-a-half years after the release of our Microsoft Teams certified contact center SaaS platform, have already been awarded triple A status by Dun & Bradstreet.
Signifying the highest level of creditworthiness and financial stability, this affords our customers and partners confidence in our independence and continued devotion to... Read More »
With so many of the world’s largest organization relying on Tendfor for their advanced Teams contact center and attendant console functionality, our partnership with Microsoft is broadening in a number of markets around the globe.
We are thankful to work closely with Microsoft's global team whom assisted in producing our new marketing material in print and video to be used at Microsoft internally, as well as in marketing on the Microsoft AppSource, by our partners and... Read More »
At Tendfor, we would like to thank our amazing customers and partners for another magical year.
It is hard to believe that since the end of 2019 and the release of our unique Microsoft Teams contact center and attendant console, we have achieved milestones like becoming the world’s first all API-based production platform for Microsoft Teams contact center/attendant console, and the first to be Microsoft certified for API-based native Teams contact center, having paying customers in... Read More »
As we celebrate this holiday season, we remain acutely aware that we still have a tragic ongoing war in Europe.
Because of that, we yet again forgo our traditional Christmas gifts and donate to humanitarian aid for the people of Ukraine through the important work of Médecins Sans Frontières.
We will shortly be releasing a unique contact center integrated take on Microsoft Teams Compliance Recording.
Tendfor customers will be able to record only contact center and/or attendant console calls coming in through queues, without the risk of having private Teams calls to the agents recorded.
This is a highly requested feature that respects the privacy of staff. Now this no longer has to block your organization’s move to an all-Teams contact center/attendant console.
As an added security/privacy bonus, recorded calls... Read More »
Nostalgic to pull the trigger on the last renewal under this program.
Now we hope for an awesome ISV option under the new partner model to emerge this year.
With our co-sell status and our status as certified solution for Microsoft Teams also achieved during this year, we look forward to a continued great cooperation with all our friends within the Microsoft-family all over the world.
You all rock!