In addition to previous regions, you can now also get full telephony functionality in Teams with Microsoft Calling Plans in:
Tendfor remains the only production platform to offer Calling Plans compatible contact center and attendant console functionality with Teams.
To fully leverage the new global enterprise telephony possibilities offered by Microsoft Teams, you need more international features than ever.
For us that includes time zone sensitive queue scheduling, calendar monitoring and absence handling with personal auto attendant features.
It also means having all user interfaces and system phrases – like auto attendant, queue position and waiting time messages – available in more and more languages.
Now we increase our international dictionary to offer full support for all interfaces and phrases in the following languages:
We also offer phrase support in:
Which languages do... Read More »
Tendfor has now been added to the list of contact center products for Teams in the process of being certified by Microsoft.
More importantly, Tendfor is the first – and currently only – switchboard attendant and contact center solution on this list in the most intimately integrated API based “Extend + power” category of certification.
As detailed in the specification of the integration levels, linked at Microsoft below, this means Tendfor is the only system currently working independently of service provider. Hence, organizations can choose – or even mix and match –... Read More »
On June the 30:th, 10:00 a.m. - 11:00 a.m. CEST, Microsoft France and Tendfor will give a webinar on the API based future of enterprise telephony in Teams.
Most of the content will be in English.
Sign up using the link below.
Since Microsoft announced contact center products currently in the process of being certified for Microsoft Teams last week, we have received some questions about why Tendfor is not on the list.
Tendfor is the world’s first – and currently only – native contact center and attendant console platform in production against the new Cloud Communications APIs for Teams.
At this time, the certification protocols are only available for legacy style SBC connected systems with basic PBX functionality outside of the Teams platform. Microsoft calls these types of systems “Connected”.
No certification is currently... Read More »
Tendfor is the world’s first API based system for native professional Microsoft Teams telephony.
Now, we are looking to extend our reach with more sales and marketing talent for the Nordic region and beyond. Based in downtown Stockholm, you will be part of an agile and rapidly growing team working with customers and partners globally.
You will be representing the world’s most engaging and modern platform for enterprise business telephony, contact center and attendant console solutions.
We believe you have experience in telecom or Microsoft ecosystem related sales. We know you write and... Read More »
In moving their acclaimed service desk completely to Teams and the Microsoft cloud with Tendfor, Centrality becomes the first ever native API based professional Teams contact center installation in production in the UK.
We are proud to be first contact Centre in the UK to utilise a Microsoft Teams native telephony system. We chose to use MS Teams native for our contact centre solution as MS Teams has become the go to organisation collaboration tool.
With our cutting edge deployment we are able to manage incoming call queues using skills and... Read More »
At Tendfor we are exceedingly happy to have telecom sales, architect and solution legend Lars Bindløv join our team as Country Manager Sales and Solutions, Denmark.
With extensive experience from organizations like TDC and Trio/Enghouse, Lars has a long and illustrious background in assisting customers and partners in finding the best solutions for communications and customer service needs. Most recently, Lars comes from IoT Denmark.
Lars will make sure partners and customers in Denmark will receive the best local attention possible from now on. He is ready to assist with inquiries from... Read More »
Telenor Sweden becomes the world’s first carrier to release true API based professional telephony in Microsoft Teams.
Telenor's Smart communications switchboard uses Tendfor’s unique cloud technology to offer full attendant console and contact center functionality in Teams.
Read more about Telenor’s new Teams offer at Telekom idag using the link below.
For organizations needing switchboard attendants and contact center agents to be able to work from their homes, Tendfor is now offering 2 months free production use of our Teams platform.
Paired with Microsoft’s offers of free Teams during this pandemic (link below), it can hopefully give some organizations stricken by the effects of the Corona outbreak an avenue to keeping the doors to vital customer service functions open, without additional strain on finances.
Microsoft Teams is helping organizations all over the world cope under the extreme circumstances imposed by the prescribed measures... Read More »