Native Microsoft Teams telephony for uncompromising contact center and switchboard operator functionality is no longer the future, it is now.

With the world’s first and only service provider independent production platform for 100% API and Microsoft cloud-based Teams telephony, you can work with any Direct Routing partner, but also with Microsoft Calling Plans.

Better yet, you can mix and match to combine different providers and methods for getting your numbers connected to Teams for truly global deployment or enhanced redundancy.

A choice you will surely love the next time you wish to switch... Read More »

Wow, just wow.

After a summer and start of this fall that has been the most hectic period ever for us here at Tendfor, we wish to thank all our new customers, proof of concept customers and partners all over the world for the amazing interest you have shown in API based Teams telephony!

We are overwhelmed by the attention, and we are happy to now have everything from organizations with 10 employees to some of the largest corporations in the world using Tendfor Teams.

At Tendfor, we also wish to give a... Read More »

In partnership with Telesmart, Tendfor is now offering local Australian Azure hosted service of the world’s first API based professional Teams telephony support system in production.

If you have operations in the region, now is a great time to move to the future of native UCC based contact centers and attendant consoles, based entirely on the Microsoft new APIs for Teams.

With its completely service provider independent delivery, if your PSTN numbers are available in Microsoft 365/Teams – Tendfor will be able to use them.

In addition to previous regions, you can now also get full telephony functionality in Teams with Microsoft Calling Plans in:

• Sweden
• Denmark
• Italy
• Portugal
• Austria
• Switzerland

Tendfor remains the only production platform to offer Calling Plans compatible contact center and attendant console functionality with Teams.

To fully leverage the new global enterprise telephony possibilities offered by Microsoft Teams, you need more international features than ever.

For us that includes time zone sensitive queue scheduling, calendar monitoring and absence handling with personal auto attendant features.

It also means having all user interfaces and system phrases – like auto attendant, queue position and waiting time messages – available in more and more languages.

Now we increase our international dictionary to offer full support for all interfaces and phrases in the following languages:

• Danish
• Dutch
• English
• Flemish Dutch
• French
• German
• Norwegian
• Spanish
• Swedish

We also offer phrase support in:

• Brazilian Portuguese

Which languages do... Read More »

Tendfor has now been added to the list of contact center products for Teams in the process of being certified by Microsoft.

More importantly, Tendfor is the first – and currently only – switchboard attendant and contact center solution on this list in the most intimately integrated API based “Extend + power” category of certification.

As detailed in the specification of the integration levels, linked at Microsoft below, this means Tendfor is the only system currently working independently of service provider. Hence, organizations can choose – or even mix and match –... Read More »

On June the 30:th, 10:00 a.m. - 11:00 a.m. CEST, Microsoft France and Tendfor will give a webinar on the API based future of enterprise telephony in Teams.

Most of the content will be in English. 

Sign up using the link below. 

Since Microsoft announced contact center products currently in the process of being certified for Microsoft Teams last week, we have received some questions about why Tendfor is not on the list.

Tendfor is the world’s first – and currently only – native contact center and attendant console platform in production against the new Cloud Communications APIs for Teams.

At this time, the certification protocols are only available for legacy style SBC connected systems with basic PBX functionality outside of the Teams platform. Microsoft calls these types of systems “Connected”.

No certification is currently... Read More »

Tendfor is the world’s first API based system for native professional Microsoft Teams telephony.

Now, we are looking to extend our reach with more sales and marketing talent for the Nordic region and beyond. Based in downtown Stockholm, you will be part of an agile and rapidly growing team working with customers and partners globally.

You will be representing the world’s most engaging and modern platform for enterprise business telephony, contact center and attendant console solutions.

We believe you have experience in telecom or Microsoft ecosystem related sales. We know you write and... Read More »

In moving their acclaimed service desk completely to Teams and the Microsoft cloud with Tendfor, Centrality becomes the first ever native API based professional Teams contact center installation in production in the UK.

We are proud to be first contact Centre in the UK to utilise a Microsoft Teams native telephony system. We chose to use MS Teams native for our contact centre solution as MS Teams has become the go to organisation collaboration tool.

With our cutting edge deployment we are able to manage incoming call queues using skills and... Read More »